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Wntrarc Privacy Policy

Last updated: 21.08.2026

Wntrarc ("we", "us", "our") is a sole trader business (ABN 24 913 603 917) operating the website wntrarc.com and the Instagram account @wntrarc_. We are committed to handling your personal information responsibly and transparently.

As a small business with annual turnover under AUD $3 million, Wntrarc currently falls outside the mandatory scope of the Australian Privacy Act 1988. We have nonetheless chosen to align our practices with the Australian Privacy Principles (APPs) as a matter of good practice, and we will update this policy if that legal position changes.

1. Information We Collect

We may collect the following personal information:

  • Name, email address, phone number, and delivery/billing address

  • Order history and purchase details

  • Payment information — processed directly by our payment processor, Stripe; we do not store your full card details ourselves

  • Account details, if you create one on our site

  • Marketing preferences, such as sign-ups for discount codes or promotions

  • Browsing and device information collected automatically via cookies and analytics tools

  • Information you share with us directly, such as messages via our contact form or Instagram DMs

2. How We Collect It

  • Directly from you — when you place an order, create an account, contact us, or sign up for promotions/discount codes

  • Automatically — through cookies and similar tracking technologies on our website

  • From third parties — for example, Stripe confirming a successful payment, or Meta/Instagram when you interact with our ads or a promotional campaign run with an influencer partner

3. How We Use Your Information

We use personal information to:

  • Process, fulfil, and deliver your orders

  • Communicate with you about your order, shipping, and customer service enquiries

  • Send marketing communications, such as discount codes and product updates, where you have consented to receive them

  • Run and measure advertising campaigns, including via the Meta/Instagram advertising platform and pixel

  • Improve our website, products, and customer experience

  • Meet our legal and accounting obligations

4. Cookies and Tracking

Our website uses cookies and similar technologies for core site functionality, analytics, and advertising (including the Meta Pixel, which helps us measure and target Instagram/Facebook ads). You can control or disable cookies through your browser settings, though this may affect how the site functions.

5. Who We Share Your Information With

We share personal information with trusted third parties who help us run our business, including:

  • Stripe — payment processing

  • Hostinger — website hosting and site infrastructure

  • Meta/Instagram — advertising and marketing

  • Delivery and courier partners — to fulfil and ship your order

We do not sell your personal information to unrelated third parties.

6. Overseas Disclosure

Some of the third parties listed above (including Stripe, Meta, and our hosting provider) may store or process data on servers located outside Australia. By using our website, you acknowledge that your information may be handled overseas as part of these services.

7. Data Security

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, using secure, reputable third-party providers for payment and hosting.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to meet our legal, accounting, and reporting obligations.

9. Your Rights

You may contact us at any time to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information, subject to our legal obligations (e.g. order/tax records)

  • Withdraw consent to marketing communications at any time via the unsubscribe link in our emails

10. Children's Privacy

Our website is not directed at children, and we do not knowingly collect personal information from individuals under 18.

11. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top will reflect the most recent version.

12. Complaints and Contact

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us first:

Email: contact@wntrarc.com

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.